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Order Processing

Cancellation of Orders

1. We will refund the amount paid if the order is cancelled due to the unavailability of goods.

2. We will not entertain any cancellations once the order is confirmed and submitted by the customer.

Confirmation of Orders

We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.


We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel:98575810, Fax: 62241149, Email:

Alternatively, customers may refer their complaints to the ConsumerTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to:

ConsumerTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307

Order status can be checked by logging into your Libella Bedwear member account. You may also send us an email via our contact us form or phone call. Please have your order number ready.

Orders received on a Singapore holiday will be processed on the next working day.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.